Online Demo Program
Here at Donnay-XeneCore, we offer the first tennis manufacturer demo program for anyone across the United States. You can easily demo up to 2 of our racquets and keep them for up 2 weeks because we are confident that you will love them.
Each of our frames has multiple layers of XēneCore™ tubing on the inside of the hoop that further fortifies the frame and eliminates the loss of energy on ball contact. Since more energy is retained on the strings it provides an additional boost of power, comfort, control and stability.
How do I access the Online Demo Program?
You must be a registered user and logged in to access our Online Demo Program. Once you are logged in, you will see the Online Demo Program access link on the top title bar. If you are not a current registed user, click here to register.
What is the cost to demo racquets?
You have the ability to demo up to 2 of our racquets for a small demo cost only. The costs that you will incur is $15.00 for 1 Racquet or $25.00 for 2 Racquets, which includes the shipping and the pre-paid return shipping label. If you choose to upgrade to expedited shipping, you will incur the current expedited shipping rate.
How long before I receive my racquet?
Packages are generally dispatched within 2-10 days after receipt of payment. Because our demos may need servicing prior to being shipped out, we can not guarantee to ship out your racquet(s) in the same time frame as new product purchases. However, we strive to get the racquet(s) shipped within 48 hours from purchase date.
How long can I keep the racquet?
We offer a 2-week demo period on all of our racquet(s). This means that you get to keep the racquet for a full 2 weeks. If you receive the racquet(s) on Monday, you must ship the racquet back the Monday that is 2 weeks from the original Monday.
How do I return my racquet(s) back?
In every demo package, we will provide you with a pre-paid return label that you can adhere to the original packaging. You can then drop off the package to any staffed station or give it to any shipping driver. You must return the racquet(s) using the pre-paid return label to guarantee insurance, tracking and proper return of the racquet(s). You will be responsible for providing other tracking information if returned using another shipping method.
What if I don't return my racquet(s) after my 2-week demo period?
If we do not receive receipt that your package was shipped back to us after your 2-week demo period, our staff will automatically charge your credit card for the full retail price.
Online Demo Program is only available in the 48 Continental US States. Any demo orders that are international or outside the continental US will be canceled.