Official Online Shop of Donnay-XeneCore

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Customer Service

  • Returns & Replacements

    Customers are guaranteed satisfaction on all Donnay-XeneCore racquets up to 60 days from purchase date. If for any reason the customer is not satisfied with their racquet they may return the racquet for an exchange or refund.

    For All Returns
    Please contact Donnay USA Ltd. for a return authorization number.

    Defective Racquets
    • All new racquets have a one-year manufacturers warranty against defects.
    • Defective replacements are at the sole discretion of Donnay USA Ltd.
    • We will replace the racquet immediately if we determine the racquet is defective.
    • Racquets sent to us for evaluation can take up to 6 weeks.
    • If your racquet is deemed defective, we will string your replacement racquet for free with the original string (excluding natural gut).
    • Racquets that have been abused, run over, damaged from heat, customized, etc. will not be replaced.
    • If purchased racquet is no longer available, store credit will be given in the amount of the original purchase price.
    • If we do not replace your tennis racquet, it will be returned to you along with an explanation from the manufacturer.

     *Donnay USA Ltd. reserves the right to deny a refund in the event discounts were obtained through fraud or misrepresentation.

  • Shipment of Items

    Packages are generally dispatched within 2-10 days after receipt of payment depending on item type (custom racquets require more time for production) and are shipped via courier with tracking and drop-off without signature. We will provide you with a link to track your package online.

    Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

    Boxes are amply sized and your items are well-protected.