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Shipments And Returns

  • Shipment of Items

    Packages are generally dispatched within 2-10 days after receipt of payment depending on item type (custom racquets require more time for production) and are shipped via courier with tracking and drop-off without signature. We will provide you with a link to track your package online.

    Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

    Boxes are amply sized and your items are well-protected.

  • 60-Day Guarantee

    Customers are guaranteed satisfaction on all Donnay-XeneCore racquets up to 60 days from purchase date. If for any reason the customer is not satisfied with their racquet they may return the racquet for an exchange or refund.

    It doesn’t just apply to a fault product -- almost every company protects you from defects -- but at Donnay you can send the racquet back even if you decide within 60 days it’s not the wonder wand you thought it would be.

    We highly doubt that will happen which is why we’re going out on a limb to promise you a full refund. We’re the only racquet company that puts its money where its advertising claims are.

    In fact, you can even think of it as a free two-month test drive. That’s how certain we are that you’ll feel the Donnay difference in its unique solid-core racquets (not hollow frames like our competitors) that are a quantum leap in arm comfort and safety, control and stability and a significant power boost over the hollow racquets.

    We only require that returned racquets must not be "abused or destroyed" and must include all original parts in order to qualify for the refund. You’re responsible for shipping the racquet back to Donnay's New York headquarters and any returned racquet must be postmarked or shipped within 60 days from the day you received the racquet in order to qualify for the refund or an exchange. Donnay will issue a refund of the full purchase price (we will not refund shipping, handling or stringing costs) within 14 days of receiving the returned racquet.

    Donnay has been offering this unique money-back guarantee since 2011, hailed by Tennis Magazine as the first for an American-based brand. It started out as a 30-day guarantee, but once we saw how totally satisfied our customers were with our racquets, we made the bold step of expanding it to 60 days.

    And we dare any other racquet company to make such a pledge.

    But don’t bet that they will. Because instead of heavily spending in innovation for you, they give away big endorsement bucks to all those players you’ll see the next fortnight at Roland Garros.

    We’d rather make you happy by keeping your elbow, shoulder and wrist from shock & vibration harm and helping improve your game.

  • Defective Racquets

    Please review our defective racquets policy below:

    • All new racquets have a one-year manufacturers warranty against defects.
    • Defective replacements are at the sole discretion of Donnay USA Ltd.
    • We will replace the racquet immediately if we determine the racquet is defective.
    • Racquets sent to us for evaluation can take up to 6 weeks.
    • If your racquet is deemed defective, we will string your replacement racquet for free with the original string (excluding natural gut).
    • Racquets that have been abused, run over, damaged from heat, customized, etc. will not be replaced.
    • If purchased racquet is no longer available, store credit will be given in the amount of the original purchase price.
    • If we do not replace your tennis racquet, it will be returned to you along with an explanation from the manufacturer.
    Donnay USA Ltd. reserves the right to deny a refund in the event discounts were obtained through fraud or misrepresentation.